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Overview

Our refund and returns policy lasts 180 days for non-customized products. If 180 days have passed since your purchase, we can’t offer you a refund or exchange. However, you may always call us on +917627037364

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund only in case of unused product.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or may be via different mode as per conversation, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at safety@kroozer.co.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at safety@kroozer.co or give us a call on +917627037364 and send your item to 7 Jha 49a, Opp MPS, Jawahar Nagar, Jaipur 302004.

Shipping returns

To return your product, you should mail your product to: 7 Jha 49a, Opp MPS, Jawahar Nagar, Jaipur 302004. .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at safety@kroozer.co for questions related to refunds and returns.