Something stopped working? Start here.
Every Kroozer product carries a one-year warranty against manufacturing defects from the date of purchase. If a part has failed on its own rather than been damaged, this is the page you want. If you simply changed your mind, that is a return instead – see Return Policies.
Before you write to us
- Have your order number to hand.
- Take a short video of the fault if you can. A ten-second clip of a pod that will not light tells us more than any description.
- Photograph the wiring where it joins the harness, so we can see how the kit was fitted.
Raising the claim
- Write to us through the contact page with the order number, the video or photos, and a line on what is happening.
- We will come back with a claim reference, the address to send the part to, and how long we expect it to take.
- Pack the item with its accessories and write the claim reference clearly on the outside of the box. Use a trackable courier so neither of us is guessing where the parcel is.
- Once it reaches us and the fault is confirmed, we repair or replace it. If neither is possible we will agree a refund with you.
What the warranty does not cover
- Crash, impact or drop damage.
- Wiring cut, spliced or re-routed outside the supplied harness.
- A pod or housing that has been opened.
- Normal wear – lens scuffs, faded stickers, fastener corrosion on a bike that lives outdoors.
- Anything bought from a dealer or a marketplace seller. Those go back to whoever sold them, under that seller’s own terms.
Registering your product makes a claim quicker, because we already have your purchase date on file.
Full terms are on the Warranty Policy page. If you would rather talk to someone, we are on +91 762-703-7364, Monday to Saturday, Indian Standard Time.
