Can I return a product to a store?
No — Kroozer doesn’t operate retail stores. We sell directly through kroozer.co and through a network of dealers.
Where you bought it decides where it goes back.
Bought on kroozer.co: return it to us by post. Request an RMA number first, then send it back new, unused and unopened. The window is 3 days from the day it’s delivered, so open the box and check the parts as soon as it arrives.
Bought from a dealer: the return goes through that dealer. They hold the sale, so they handle the return.
Full detail on the Return Policies page.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- How do I apply a discount code during checkout?
- Which countries do you ship online orders to?
- How can I return or exchange products?
- Can I get my i-LLUXX system serviced or inspected?
- What happens if an item is out of stock after I have placed my order?
- What is the time frame and cost for returns?
