Can I cancel or change my order after it has been placed?
Yes, if it hasn’t been dispatched yet.
Within 24 hours of ordering: tell us and we’ll cancel it for a full refund, no deductions, as long as it hasn’t already gone out. We pack quickly, so the sooner you tell us the better.
Once a parcel is with the courier we can’t pull it back. At that point it becomes a return instead — wait for it to arrive, then start the return within 3 days of delivery.
To change or cancel, use the contact page with your order number, or call +91 76 270 37 364.
Full terms on the Cancellation Policy page.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- What payment methods are accepted?
- How can I make a warranty request?
- Can I have my item customized?
- Which countries do you ship online orders to?
- What are Kroozer products made from?
- What are your shipping and delivery times?
