Can I cancel or change my order after it has been placed?
Yes, if it hasn’t been dispatched yet.
Within 24 hours of ordering: tell us and we’ll cancel it for a full refund, no deductions, as long as it hasn’t already gone out. We pack quickly, so the sooner you tell us the better.
Once a parcel is with the courier we can’t pull it back. At that point it becomes a return instead — wait for it to arrive, then start the return within 3 days of delivery.
To change or cancel, use the contact page with your order number, or call +91 76 270 37 364.
Full terms on the Cancellation Policy page.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- How can I track my return?
- How can I make a warranty request?
- Can I return or exchange online purchases at a retail store?
- Can I get my i-LLUXX system serviced or inspected?
- Do you offer free shipping?
- What size should I choose?
