How can I return or exchange products?
Start with an RMA number — a Return Merchandise Authorization. Nothing can come back to us without one, because it’s how we match your parcel to your order when it arrives.
Request one through the website or email [email protected] with your order number. We’ll send the RMA and the return address.
Then pack the item securely in its original packaging, write the RMA number clearly on the outside of the box, and send it with a trackable service.
See Return Policies for the full process.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- How much does shipping cost?
- How should I care for my Kroozer products?
- What payment methods are accepted?
- Can I have my item customized?
- Can I return or exchange online purchases at a retail store?
- How do I apply a discount code during checkout?
