Can I return a product to a store?
No — Kroozer doesn’t operate retail stores. We sell directly through kroozer.co and through a network of dealers.
Where you bought it decides where it goes back.
Bought on kroozer.co: return it to us by post. Request an RMA number first, then send it back new, unused and unopened. The window is 3 days from the day it’s delivered, so open the box and check the parts as soon as it arrives.
Bought from a dealer: the return goes through that dealer. They hold the sale, so they handle the return.
Full detail on the Return Policies page.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- How should I care for my Kroozer products?
- Can I cancel or change my order after it has been placed?
- How can I return or exchange products?
- Are there product reviews available?
- What payment methods are accepted?
- How can I track my return?
