What if I receive a damaged or defective product?

Tell us quickly and photograph everything before you unpack further.

Email [email protected] with your order number, photos of the item, and photos of the box if the box itself is damaged. Keep the packaging and any courier paperwork until we’ve sorted it — if a courier damaged the parcel, we need that evidence to claim.

We’ll replace it or refund it. You won’t be asked to pay return shipping on something that arrived broken.

Bought from a dealer? Contact them first, and copy us in if it stalls.