How can I make a warranty request?
Email [email protected] with three things:
- Your order number
- Photos or a short video showing the fault
- A sentence on when it started and what you were doing
That’s usually enough for us to diagnose it without any back-and-forth. Video helps enormously with an intermittent electrical fault — it’s very hard to photograph a light that only sometimes misbehaves.
If you bought from a dealer, start with them; they can raise it with us directly.
You can also call +91 76 270 37 364.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- Are Kroozer products covered under warranty?
- What are your shipping and delivery times?
- Can I return or exchange online purchases at a retail store?
- Can you tell me more about the i-LLUXX system?
- How can I track my order?
- What is your return policy?
