How can I track my return?
Once your return is on its way, tracking sits with whichever courier you sent it through — keep the receipt and the tracking number.
Our side starts when the parcel reaches us. We check the item against your RMA number, which is why writing it clearly on the box matters so much. Once it’s checked, we’ll email you to confirm and process the refund.
If it’s been more than a few days since your tracking showed delivered and you haven’t heard from us, email [email protected] with the RMA number.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- Can I get my i-LLUXX system serviced or inspected?
- What are your shipping and delivery times?
- What are Kroozer products made from?
- What happens if an item is out of stock after I have placed my order?
- Are there product reviews available?
- Can I return or exchange online purchases at a retail store?
