What happens if an item is out of stock after I have placed my order?
We’ll contact you rather than sit on the order.
If something goes out of stock between your order and our packing bench, we’ll email or call to tell you and give you the choice: wait for restock, swap it for something else, or take a full refund on that item. If the rest of your order is ready, we’ll usually ship that straight away so you’re not waiting on everything.
Any refund goes back to the way you paid, through Razorpay.
If you’d rather ask before ordering, [email protected] or +91 76 270 37 364.
Still not sure?
We build these ourselves in Jaipur, so a real person on the team can answer you.
More questions riders ask
- How can I track my order?
- What is the time frame and cost for returns?
- Can I get my i-LLUXX system serviced or inspected?
- Where can I find Kroozer products near me?
- What is your return policy?
- Do you offer free shipping?
